Refund Policy

At ThePeptideLabs, we strive to provide premium laboratory research products together with dependable customer service. Therefore, we encourage every customer to review this Refund Policy before placing an order.

Because our products are supplied exclusively for laboratory research purposes, all sales are subject to the terms outlined below.

Returns

For safety and quality assurance reasons, we do not accept returns of products that have been opened, used, or altered. Additionally, we cannot restock research materials once they have left our facility.

If your order arrives damaged, incorrect, or incomplete, please contact our support team within 48 hours of delivery. Include your order number, a description of the issue, and clear photographs if applicable. This information allows us to investigate the matter promptly.

Refund Eligibility

Refund requests may be considered under the following circumstances:

  • You received the wrong product.
  • Your order arrived damaged during shipping.
  • Items are missing from your order.
  • Your order cannot be fulfilled by our team.

If your request meets our eligibility requirements, we will review it and provide an appropriate resolution.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. However, once an order has entered processing or has been dispatched, we may no longer be able to cancel it.

If you need to cancel an order, please contact us as soon as possible.

Non-Refundable Items

The following items are generally not eligible for refunds:

  • Opened products
  • Used products
  • Products damaged after delivery
  • Orders with incorrect shipping information provided by the customer
  • Products returned without prior authorization

Contact Us

If you have questions regarding this Refund Policy or require assistance with your order, please contact our customer support team. We are committed to responding promptly and helping resolve eligible issues as quickly as possible.